For same-day* delivery, kindly Whatsapp 9270 7756 for more information! *Terms and Conditions apply.

Frequently Asked Questions

Online Flowers

  • All orders must be made via our website.

  • All orders must be placed before 1pm and bouquets¬†will be delivered by 9pm latest on the same day.¬†

  • For weekend deliveries, all orders will have to be made¬†before 1pm on Friday.¬†

  • For urgent orders, kindly contact¬†Josephine at 9248 2233¬†as soon as possible. We will try our best to help.

  • Delivery timings are fixed from 10am - 6pm (subject¬†to availability)

  • If you wish to have your order¬†delivered within¬†a specific time frame, there will additional $25¬†surcharge (not incl. GST). Do drop us an email or WhatsApp Josephine at 9248 2233 to do so.

  • Delivery between 10am - 6pm¬†is FREE for all flowers/bouquets (>$50) purchased on our website.

    • However, an additional $25¬†surcharge (not incl. GST) applies in the event you wish to have your flowers delivered at a specific timing (eg. between 2pm to 3pm).¬†

  • Delivery during the following peak periods are subjected to additional surcharge

    • On the eves of, or public holidays, Valentine‚Äôs Day, Mother's Day, Chinese New Year, Christmas, New Year‚Äôs Eve and New Year‚Äôs Day, may incur additional charges.

  • Should your delivery destination to be any of the restricted areas below, a surcharge of $15 is applicable:

    • Changi Airport, Airport Cargo Complex, Airline Road area
    • Tuas area
    • Jurong Island
    • Sembawang Shipyard
    • All Army camps
    • All PSA Ports
  • Kindly¬†ensure that the recipient or representative is available in the address and time frame selected for delivery.

  • Please leave your contact number and your recipient‚Äôs contact number should we need to reach either party during delivery.

  • If¬†both the sender and recipient cannot be contacted via telephone within 15 minutes of the courier's arrival, the flowers will be left at a reception/ front desk, or at the door.

    • We will not be responsible for any lost or damaged items from that point onwards. Kindly note that we also¬†may not be able to produce an authorized signature as proof of delivery, if it is not received directly by the intended recipient.

  • Deliveries to MBS or Jewel Changi Airport require a permit issued by the respective security offices.¬†The sender or recipient will be required to contact the respective security offices to arrange the necessary paperwork for our drivers to access the loading bay. An alternate address for your recipient will be requested if no permit is produced.

  • For last minute changes in your delivery time/address, please contact Josephine at 9248 2233.¬†

  • Kindly note:¬†¬†Last minute changes are subjected to availability. Do note that we may be unable to fulfil your amended request at the last minute as¬†this might affect other customers' deliveries.¬†

  • To ensure that our customers receive the bouquets in the best condition, any changes to delivery dates will not be accepted.¬†
  • Unfortunately, we only deliver our products within Singapore.
  • We regret to inform you that we will not be able to¬†offer a refund on your purchases if you change your mind.

  • If there is a issue with the flowers or if you received a wrong item, kindly contact us within 24 hours from the delivery/pick up time.

  • Please note that all flowers (fresh/preserved) are grown and produced differently in different climates, we are unable to deliver an exact replica of your order. But rest assured that the overall feel/vibe of the arrangement will be similar.

  • Flowers are subjected to availability at the nurseries.¬†In the event a type of flower is out of stock, we will replace them with a close alternative.¬†

Wedding Styling

  • After submitting your enquiry list, our creative team will get back to you via email or Whatsapp to let you know more about our packages and prices!
  • Our creative team¬†will be handling your enquires from the start to your actual wedding day.

  • Feel free to raise any questions to them!

  • Most wedding day falls on a weekend or popular dates. You should reserve your slots early to avoid any last-minute arrangements.¬†
     
  • After confirming your venue, you may start speaking liaising with us to confirm your venue decorations and packages!
  • After confirming your order with us, a 50% security deposit is required from you.

Rewards System

  • Every $1 spent earns a point. E.g: $1=1 point

  • For every $100 spent with us, you can enjoy $5 off your next bill

  • Please key in the number of points you would like to redeem before checkout in the dicsount code bar¬†to enjoy the discount.¬†For¬†example, if you key in¬†'300', you will receive a $3 discount

  • The total amount of points that can be used in a single receipt will be capped at 500 points

  • The remaining points can be used in the following receipt.

    • Please key in the number of points you would like to redeem before checkout in the dicsount code bar¬†to enjoy the discount. For¬†example, if you key in¬†'300', you will receive a $3 discount.

Props Rental

  • A minimum rental order of $50 is required. Do take note that orders have to be placed at least 1 week in advance and is subject to availability.
  • To place an order, simply add your items to the enquiry list.

    • The button can be found at the bottom of the page.

  • Once you have finished choosing your rental items, simply submit your enquiry and wait for our confirmation email to indicate the availability of our props.

  • If the requested props are available during your desired rental period, an invoice will be emailed to you.

  • We will notify you if the props are not available during your desired rental period.

  • The rental prices stated for all props is for 3 days.
  • Unfortuntately, we do not offer set up services for adhoc items.
  • The delivery fee for our props starts from $15 (not incl. GST), depending on the size and quantity of your selections.

  • Alternatively, you may wish to pick up your items from our office located at¬†6 New Industrial Road, New Century #05-02, Singapore 536199 during our¬†Office Hours.

    • Monday¬†to Friday, 10am - 6pm
    • Closed on PH
    • By Appointment Only

  • An additional surcharge of $50¬†(not incl. GST) is applicable for delivery to restricted areas such as

    • Changi Airport, Airport Cargo Complex, Airline Road area
    • Tuas area
    • Jurong Island
    • Sembawang Shipyard
    • All Army camps
    • All PSA Ports
  • Please also provide the security permit issued by the respective security office(s) for our drivers to access these locations.

  • All payments will have to be made via internet banking within 24 hours of the invoice being sent. Kindly email your transaction number to [email protected] or send a screenshot to Josephine using the number provided below.

  • Details of the bank account for internet banking will be shared via invoice.

  • Alternatively, your may Paynow/PayLah to¬†9248 2233.

We will arrange an appointment with you via WhatsApp a week before your rental date.

  • Collection Address:

    • 6 New Industrial Road, New Century #05-02, Singapore 536199

  • Collection/Return ¬†Time:

    • Monday¬†to Friday, 10am - 6pm
    • Closed on PH
    • By Appointment Only
  • A $50 (for rentals below $50) or $150 (for rental above $50) security deposit is required on the collection date.

  • The deposit¬†will be fully refunded when items have been returned¬†under the following conditions:

    • If the rented props are in good condition, the security deposit will be fully refunded.
    • If the rented props are damaged/missing, we will¬†deduct the cost¬†from the security deposit accordingly.